INDUSTRY INSIGHTS
The hospitality industry isn’t just about restaurant and hotel reviews. Having worked in the hospitality industry for many many years, I’ve seen, heard and learnt a few things along the way.
Whether your a hospitality industry looking for insights to help you with your business, an individual looking to develop your skills in the hospitality industry, or simply a visitor to hotels, restaurants and other hospitality venues, here you’ll find my honest opinions and industry insights.
The power of eye contact in the age of masks cannot be underestimated in hospitality. It’s now the strongest form of non-verbal communication.
Every time you sit down in a restaurant you’re being sized up. It’s called “reading a table” and your waiter is judging you for these things.
Negative reviews from customers are only damaging to your business if you don’t deal with them properly and professionally. Here’s why.
Chefs and smoking; it’s part of catering culture. But when it’s commonly know that smoking affects the taste buds, why do so many chefs smoke?
Google decides to remove Book on Google for hotels as the booking option is underused by consumers who prefer to book directly with hotels.